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MANAGEMENT & CONSULTING SERVICES

UNDERSTANDING THE REQUIREMENTS

• To meet club members’ needs in a member friendly and professional manner.

• To meet the owners’ needs by optimizing the return on investment and achieving consistent financial performance.

• To meet employees’ expectations with continuous staff training and personal development allowing them to enhance their careers.

• To apply imagination and excellence in all aspects of the business.

• To develop and encourage a family-oriented membership with programs to specifically attract and grow female and junior membership.

• Creating the first-class facilities that members expect within the established financial parameters of the owner.

• Introduce and manage marketing strategies including Gary Player charity events for members and guests to grow club membership.

• Achieving quality marketing, sales performance, and prestigious image and profile.

• Providing superior food and beverage with the right creativity, excellent service and at the right price.

• At all times, providing and maintaining consistent quality standards for all club facilities, golf courses and accommodation.

• To continually enhance management systems, financial controls and meet changing market demands and members expectations.

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PROJECT EVALUATION & FEASIBILITY STUDIES
  • In-depth assessment of project viability
  • Review of business plan and financial feasibility
  • Review of market studies, appraisals and development budget
  • Investment memorandum and project funding strategies
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BUSINESS ADVISORY SERVICES
  • Assistance in negotiation of leases; concession agreements; service, construction and renovation contracts, and management, franchise and technical service agreements
  • Assistance in negotiations with franchisors in the licensing of newly developed hotels, as well as re-licensing of hotels that are being acquired
  • Operations inspection and new business strategy
  • Asset management – financial performance analysis; management contract compliance; benchmarking analysis; risk management / mitigation; capital expenditure planning; periodic meetings and review
  • Advise on issues surrounding the creation and operation of timesharing, vacation club, fractional and interval use programs
  • Distressed property workout and turnaround
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PROJECT DEVELOPMENT ADVISORY

Common development mistakes can be avoided by engaging Black Knight Management in the early stage of any golf club development. Given the 360 degree understanding of stand alone golf clubs or integrated clubs, Black Knight Management can advise the owner / developer in the critical phase of the pre – development stage and support them in the definition of the

  • Exit strategy
  • The best components to be used
  • SWOT analysis
  • Go – No Go decisions
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PRE-OPENING MANAGEMENT

Our experienced project team works closely with the owner/developer from the earliest stages. Our expert services can result in reducing development time and achieving cost savings as well as assuring long term operational efficiencies and member / guest satisfaction. These services include:

  • Clubhouse and support facility design and optimum facility mix
  • Hotel, resort and spa, planning, design and facility program.
  • Recommendation, selection and engagement of professionals such as clubhouse architects, interior designers, landscape and lighting designers, technical service companies and contractors.

 

We develop the “total experience” concept and infrastructure as part of the pre-opening planning and development. Be it the clubhouse, hotel or resort experience, it is considered in everything we plan and do.

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POST-OPENING MANAGEMENT

Regardless if your facility is a start-up, repositioning, or turnaround, we have the expertise, resources and 25 years’ experience to provide a full range of management services in operations, sales and marketing, food and beverage, purchasing, accounting, internal controls to manage any club, golf course, hotel or resort. Some of the key management services are:

  • Develop annual operating, sales and marketing and capital expenditure plans and budgets.
  • Establish and implement operating policies, procedures, minimum standards and quality of service levels appropriate to the individual operation.
  • Identify, hire, train and supervise all management and line staff.
  • Develop and implement all management systems including the financial reporting system, providing monthly and annual accounts.

We monitor market shifts and trends and adjust the product to meet emerging needs. In the Annual Business Plan, we identify opportunities to grow the business to enhance the profitability and market appeal of the operation.

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FINANCIAL MANAGEMENT

Every project is driven by certain key financial indicators – Black Knight Management can help the owner / developer make the proper financial decisions:

  • ROI for the overall project
  • Investment cost analysis
  • Asset – and liability analysis
  • Annual operating budgets
  • Cash flow analysis and forecasts
  • Future asset calculations
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INTEGRATED MARKETING & SALES APPROACH

We can ensure the correct positioning and integration of the real estate component of the club or resort development so that sales of property and memberships as well as marketing of the club / resort are maximized:

  • Public relations, communication and media relations
  • Membership sales and marketing
  • Resort sales and marketing
  • Real estate sales and marketing by corporate staff and or affiliated brokers
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TRAINING & STAFF DEVELOPMENT

With Black Knight Management, training is our number one priority… any club, hotel or resort is only as good as its people. We start with the hiring process by looking for the right attitude and aptitude rather than experience, especially in entry level positions.

Regular training is mandatory in all areas and at all levels.

Training programs are developed from our minimum standards and customized and enhanced in accordance with the specific needs of each operating entity.

We stress personalized service, member and guest recognition and our unique Black Knight service culture.

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RETAIL & GOLF PRO SHOP OPERATIONS

Black Knight Management experience and expertise also includes the golf shop operations for:

Pro Shop Retail Management

  • Design and layout of retail space
  • Annual buying plan
  • Financial management of retail operations
  • Marketing and sales programs

 

Golf Operations

  • Member and Guest tee sheet operations
  • Tournament Services
  • Professional Golf Lesson Programs
  • Clinics and Demo Days
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GOLF OPERATIONS

The experienced agronomy staff of Black Knight Management can assist the clients pre-opening or permanent Superintendent to ensure proper playing surfaces and management of the golf course by:

  • Establishing an annual agronomy plan
  • Establishing an annual budget based on the stage of the golf course (age)
  • Implement appropriate training sessions for staff members to ensure legal compliance and cross training
  • Establish short – and long term goals for golf course maintenance based on owners and / or members expectations
  • Assist in the selection of golf course maintenance equipment
  • Assist in the purchase of fertilizer and chemicals through the Black Knight Management buying program
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MEMBERSHIP SALES & MARKETING

Whether we are working with a new or existing club, we begin by studying the market. We develop club specific marketing and sales strategy to achieve the desired results. For example:

  • Recruit, hire, train, motivate and incentivize the sales team.
  • Develop and price the membership categories.
  • Develop by-laws and rules and regulations.
  • Identify and recruit a high-level club board of advisors.
  • Devise and implement a local, regional or worldwide public relations program.
  • Implement positive and frequent member communications and events.
  • Develop and implement an annual membership sales and marketing plan and budget.
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FOOD & BEVERAGE

Black Knight Management can assist the owner / developer in on of the most critical operations at the Club given it’s experience and expertise. F&B operations are critical for the social aspect of each Club and Black Knight Management can assist by:

  • Hiring the appropriate staff members
  • Define all F&B outlet at the Club to ensure different outlets cover all F&B needs of members and guests
  • Design all menus, communicate and implement them
  • Establish appropriate COGS controls to ensure proper financial management
  • Implement “ cooking by pictures “ to ensure consistency, plate presentation and portion control
  • Manage and train the entire F&B staff to ensure compliance
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